Shipping & Return Policy

Shipping estimates begin once your order has shipped. If your estimated ship date is June 14th, delivery timelines are calculated from June 14th onward.

Shipping timelines are listed directly beneath the Add to Cart button on each product page so you know exactly what to expect before placing your order.

Made-to-order and personalized pieces may require additional production time before shipment.

All orders are securely packaged and shipped with tracking.

Do you offer international shipping?
We currently ship across the United States and Canada. If you would like your order shipped elsewhere in the world, please contact us directly and we'll do our best to accommodate your request.

How can I track my order?
Once your order ships, you'll receive a tracking confirmation email. You can also reach out to us anytime through live chat, email, or phone for assistance with your order status.

What if my package is delayed?
While we do our best to ensure timely delivery, shipping delays caused by carriers, weather conditions, customs processing, or other circumstances outside our control may occasionally occur.

What if my package is lost or marked delivered?
If your package appears lost in transit, please contact us and we'll help assist with the shipping carrier investigation.

79e is not responsible for packages marked as delivered by the carrier. However, we'll always do our best to help support you in resolving delivery concerns.

Will I have to pay duties or import fees?
Canadian and international orders may be subject to taxes, customs duties, import fees, or other charges determined by the destination country.

These fees are the responsibility of the customer and are not controlled by 79e.

If an international shipment is refused, any original shipping charges, import fees, and return shipping costs may be deducted from the final refund amount.

What is your return policy?
14 Days Returns. Personalized, custom-made, and made-to-order pieces are final sale and cannot be returned or exchanged.

For hygiene and quality assurance purposes, jewelry that has been worn, damaged, altered, or returned without original tags attached is not eligible for return.

What items are final sale?
The following items are final sale and are not eligible for return or exchange:

• Personalized jewelry
• Custom-made pieces
• Certain made-to-order items
• Gift cards
• Any item marked Final Sale at checkout

What condition must returned jewelry be in?
Returned jewelry must be:

• Unworn
• Undamaged
• In original condition
• Returned with all original tags attached
• Returned in original packaging

Jewelry that shows signs of wear, damage, resizing, alteration, or tag removal will not be accepted for return.

Are shipping fees refundable?
Original shipping charges are non-refundable.

How long do refunds take?
Once your return is received and inspected, approved refunds are typically processed back to the original payment method within several business days depending on your financial institution.

Can I exchange an item?
At this time, we do not offer direct exchanges. If eligible, you may return your item and place a new order separately.

Can I cancel or modify my order?
We begin processing orders quickly, so modifications or cancellations cannot always be guaranteed. If you need assistance, please contact us as soon as possible and we'll do our best to help.