Frequently Asked Questions

Every 79e piece is crafted in solid 14K gold — never gold-filled or gold-plated. Our jewelry is designed for everyday wear and made to last for years to come without fading or discoloration.

We primarily use lab-grown diamonds alongside thoughtfully selected natural gemstones. Our stones are chosen for their quality, beauty, and responsible sourcing practices.

Yes. Our jewelry is crafted in solid gold and is nickel-free, hypoallergenic, and designed for comfortable everyday wear.

79e jewelry is designed in NYC and crafted with trusted artisan partners in India, combining modern design with generations of fine jewelry craftsmanship.

We chose solid 14K gold for its balance of durability, beauty, and timeless value — making it ideal for jewelry designed to be worn every day.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.

Yes. We offer financing through Shop Pay Installments, allowing eligible customers to split purchases into interest-free payments, subject to approval.

Once your order is placed, you'll receive a confirmation email with your order details. If you do not see it, please check your spam or junk folder.

We begin processing orders quickly, so modifications or cancellations cannot always be guaranteed. Please contact us as soon as possible and we'll do our best to assist.

We currently ship across the United States and Canada. If you would like your order shipped elsewhere in the world, please reach out to us directly and we'll do our best to accommodate your request.

Shipping timelines are listed directly beneath the Add to Cart button on each product page, making it easy to know when to expect your order. In-stock pieces typically ship sooner, while made-to-order and personalized items may require additional production time.

Once your order ships, you'll receive a tracking number via email. You can also reach out to us anytime through our online chat, email, or phone for assistance with your order status.

Yes. We offer complimentary standard shipping on all U.S. orders.

14 Days Returns. Personalized, custom-made, and made-to-order pieces are final sale and cannot be returned or exchanged.

For hygiene and quality assurance purposes, jewelry that has been worn, damaged, altered, or returned without original tags attached is not eligible for return.

Original shipping fees are non-refundable.

79e is not responsible for packages once marked as delivered by the shipping carrier. However, if you experience an issue with your delivery, please reach out to us and we'll do our best to assist you.

Every 79e piece is crafted to last and designed for everyday wear. Our 79e Care program offers ongoing support and services to help preserve your jewelry for years to come.

Our complimentary care services include:

• Professional jewelry cleaning
• Jewelry inspections
• Stone & prong checks
• General care guidance

Yes. We offer repair services for 79e jewelry, including:

• Ring resizing
• Chain repair
• Re-polishing
• Stone replacement
• Clasp repair

Repair fees may vary depending on the nature of the repair and the condition of the item.

79e Care does not cover:

• Lost items
• Excessive wear or misuse
• Third-party modifications or repairs
• Accidental damage

Please email contact@shop79e.com with your order number and details about your request before sending your jewelry.

We recommend removing jewelry before swimming, exercising, showering, or using harsh chemicals. Store pieces individually and gently clean with a soft polishing cloth to preserve their beauty over time.

No. Personalized and custom-made pieces are final sale due to their made-to-order nature.

Most personalized and made-to-order jewelry requires approximately 3–4 weeks for production unless otherwise stated on the product page.